Your personal data are processed by MAKEHITEC LLC (« MAKEHITEC » or « we »), as joint controllers.

MAKEHITEC LLC is located at 67 avenue de la Sygrie 92140 Clamart France. The contact details of its data protection officer (DPO) are the following:

• Address: 67 avenue de la Sygrie 92140 Clamart France
• Email: dpo@makehitec.com or dpo@changuel.com

We collect personal information from you where

• you fill in any forms on Changuel website / in Changuel App
• you create a user account
• you create a vehicle in your Virtual Garage
• you use Changuel and Alert Message feature
• you correspond with us by email, phone, live chat.

We use your personal information for the following reasons:

We undertake to keep your personal information for no longer than is necessary for the purposes for which we process them, in accordance with the regulations.

In order to calculate the retention period of your personal data, we use notably the following criteria:

• The duration of your contract, if you have entered into such contract with MAKEHITEC,
• The time required to proceed your request or your claim,
• The duration for which your user account is opened, unless you have been inactive for 3 years,
• Your reactivity to our marketing information,
• The need to keep a record of your interactions with us, for a good management of our commercial relationship,
• Our legal or regulatory obligations.

We may have to keep some of your personal data for a longer duration, in an archive file, in order for us to be able to defend in a legal action, until the end of the statute of limitation provided by applicable law.

We may share your information when we rely on other entities of the MAKEHITEC as well as our partners or service providers, in order to process all or part of your personal information, to the extent necessary to carry out the tasks entrusted to it (for example, for hosting our website or mobile app, for providing services relating to operation or maintaining our website, for providing services relating to sending marketing information, for conducting a survey). 

As far as possible, we store your information on servers located within the European Economic Area (EEA). However, some of our services providers being located outside of the EEA, your personal information are therefore processed in those countries. Some of those countries may have a different regulation on data protection than the European Union. In such cases, we pay special attention to make such transfer compliant with application regulation and put in place equivalent safeguards with respect to the protection your privacy, fundamental rights and freedoms as the ones offered by European Union (notably by using Standard Contractual Clauses of the European commission). Upon written request sent to the address mentioned in the below section “Your rights”, we pay provide you with further details on those data transfers (especially the Standard Contractual Clauses of the European commission).

Finally, we may have to share your personal data with third parties as necessary to comply with a legal obligation or administrative or judiciary decision.

You have the following rights in respect of the processing of your personal information:

• To request access to your information, in other words to receive a copy of them,
• To have your information corrected, if it is inaccurate or not up to date, which will help us to comply with our obligation to have up-to-date information about you,
• To have your information erased (also known as right to be forgotten), although such right might be limited in view of our contractual or legal obligations,
• To receive a copy of your information in a structured, commonly used and machine-readable format, and transmit it to another data controller (also known as right to data portability),
• To object to processing of your information, on grounds relating to your particular situation, and to restrict processing of your information, in the cases provided by the regulation,
• To object to marketing information (notably when profiling is used), said right could be notably exercise by using the unsubscribe link in the email we send you,
• To withdraw your consent at any time, for the purposes for which we collected your consent.

[option to put a link to the website of the local data protection authority for more detailed information on data subject rights: You can find more information on your rights at [URL of data protection authority’s website]]

To exercise any of these rights, you may contact us, providing a proof of your identity, by email at [to be completed by country], by post at [[to be completed by country] or by filling the form available at the following link [to be adapted by country].

Finally, you have the right to lodge a complaint with [indicate the name of your data protection authority] about the processing of your personal data. We encourage you to contact us before making any complaint and we will seek to resolve any issue or concern you may have.

We may automatically collect technical information about you when you visit any of our websites or use our mobile apps, including your IP address, your browser settings, using trackers (cookies). 

For more information on this, please read our cookies policy available at https://changuel.com/cookie/

We may modify from time to time this information document. When required or needed, we will inform your and / or request your consent. We therefore invite you to have a look at it at every visit to get the up-to-date version [only for websites and mobile apps]

Version 1.0, updated on 01/06/2023